Returns
We fully stand behind our products but we understand that sometimes a product isn't 100% what you had in mind. Because of this, we offer a refund or exchange within 14 days of purchase as long as the product is unused.
An unused product is one that is in its original packaging and unwashed.
If you would like to start the return process please contact me at bark@thecrazydogmom.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also let you know of the approval or rejection of your refund. (It's rare that your refund will be rejected.)
If your refund is approved, then you will receive a full refund minus the cost of return shipping, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company or bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bark@thecrazydogmom.com
Sale items
Sale items may be returned or refunded unless stated otherwise. In most cases, sale items are a final sale.
Exchanges
If you need to exchange your item send us an email at bark@thecrazydogmom.com
